Terms and Conditions

Last updated: November 25, 2025

These Terms and Conditions constitute a binding legal agreement between you and Kinwell. By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

This document outlines your legal obligations, our liability limitations, and the mutual responsibilities that govern our relationship. Please read these terms carefully before proceeding with any service arrangements.

If you do not agree to these Terms and Conditions in their entirety, you must not use our website or services. Your continued use of our services constitutes acceptance of any modifications we may make to these terms.

Your Legal Obligations

Article 1: User Conduct Requirements

As a user of Kinwell services, you agree to:

  • 1.1 Comply with all applicable local, state, and federal laws and regulations
  • 1.2 Provide truthful and accurate information in all communications and submissions
  • 1.3 Maintain professional and respectful conduct toward all Kinwell personnel
  • 1.4 Provide a safe working environment free from hazards, harassment, or threatening conditions
  • 1.5 Promptly address any concerns or issues through appropriate communication channels
  • 1.6 Honor payment obligations according to agreed-upon terms and schedules

Article 2: Prohibited Activities and Behaviors

You expressly agree not to:

  • 2.1 Engage in any unlawful, fraudulent, deceptive, or harmful activities
  • 2.2 Harass, threaten, intimidate, or discriminate against our team members or staff
  • 2.3 Make false claims or misrepresent facts about our services or personnel
  • 2.4 Attempt to circumvent payment obligations or engage in payment disputes without cause
  • 2.5 Interfere with or disrupt the provision of services to other clients
  • 2.6 Use our services for any purpose other than their intended home cleaning function
  • 2.7 Request team members to perform tasks outside the scope of agreed services

Article 3: Age Restrictions and Requirements

  • 3.1 Our services are intended for individuals aged 18 years or older
  • 3.2 Minors may not enter into service agreements without parental or legal guardian consent
  • 3.3 By using our services, you represent that you meet the age requirement or have obtained proper authorization
  • 3.4 We reserve the right to verify age and authorization at any time

Article 4: Content Guidelines and Restrictions

  • 4.1 Any content you submit must not infringe upon intellectual property rights of others
  • 4.2 You may not submit content that is defamatory, obscene, or otherwise objectionable
  • 4.3 Communications with our team must remain professional and appropriate
  • 4.4 You are solely responsible for the content and information you provide to us

Your Responsibilities

Article 5: Compliance with Laws and Regulations

  • 5.1 You are responsible for ensuring your use of our services complies with all applicable laws
  • 5.2 You must obtain any necessary permissions or licenses required for service provision at your property
  • 5.3 You agree to comply with local regulations regarding home service providers
  • 5.4 Any violation of laws or regulations that occurs in connection with our services is your sole responsibility

Article 6: Indemnification Obligations

You agree to indemnify, defend, and hold harmless Kinwell, its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:

  • 6.1 Your violation of these Terms and Conditions
  • 6.2 Your violation of any applicable laws or regulations
  • 6.3 Your infringement of any third-party rights, including intellectual property rights
  • 6.4 Any injury or damage to persons or property caused by conditions at your residence
  • 6.5 Any disputes between you and our team members arising from your conduct

Article 7: Privacy and Data Protection

  • 7.1 You are responsible for the accuracy and legality of any personal data you provide
  • 7.2 You agree to review and comply with our Privacy Policy
  • 7.3 You must not share access credentials or account information with unauthorized parties
  • 7.4 You acknowledge that data transmission over the internet carries inherent security risks

Article 8: Third-Party Interactions

  • 8.1 Any interactions between you and third-party service providers we work with are your responsibility
  • 8.2 We are not responsible for the actions, products, or services of third parties
  • 8.3 You must resolve any disputes with third parties directly
  • 8.4 Links to third-party websites are provided for convenience only and do not constitute endorsement

Disclaimers and Liability Limitations

Article 9: Disclaimer of Warranties

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY.

  • 9.1 Our services are provided "as is" and "as available" without warranties of any kind, either express or implied
  • 9.2 We make no warranties regarding the accuracy, reliability, or completeness of any information provided
  • 9.3 We do not warrant that services will be uninterrupted, timely, secure, or error-free
  • 9.4 We disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement
  • 9.5 Any material or services obtained through our website are done at your own discretion and risk

Article 10: Limitation of Liability

To the maximum extent permitted by applicable law:

  • 10.1 Kinwell shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • 10.2 Our total liability for any claims arising from these terms shall not exceed the amount paid by you for services in the preceding three months
  • 10.3 We are not liable for delays or failures in performance resulting from causes beyond our reasonable control
  • 10.4 We are not liable for any loss or damage to property not directly caused by our negligence
  • 10.5 Nothing in these terms shall exclude or limit liability that cannot be excluded or limited under applicable law

Article 11: Exclusion of Consequential Damages

In no event shall Kinwell be liable for:

  • 11.1 Loss of profits, revenue, data, or business opportunities
  • 11.2 Business interruption or loss of business information
  • 11.3 Personal injury or emotional distress not directly caused by our negligence
  • 11.4 Cost of substitute services or goods
  • 11.5 Any other consequential, incidental, indirect, or punitive damages

Article 12: Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including:

  • 12.1 Acts of God, natural disasters, or severe weather conditions
  • 12.2 Government actions, regulations, or restrictions
  • 12.3 Labor disputes, strikes, or work stoppages
  • 12.4 Public health emergencies or epidemics
  • 12.5 Failure of telecommunications, internet, or power systems

Legal Information

Article 13: Governing Law and Jurisdiction

  • 13.1 These Terms and Conditions shall be governed by and construed in accordance with applicable laws
  • 13.2 Any disputes shall be subject to the exclusive jurisdiction of appropriate courts
  • 13.3 You consent to personal jurisdiction in such courts
  • 13.4 You waive any objection to venue in such courts

Article 14: Dispute Resolution Procedures

  • 14.1 Before initiating formal proceedings, parties agree to attempt good-faith negotiation to resolve disputes
  • 14.2 Notice of any dispute must be provided in writing within a reasonable time after the issue arises
  • 14.3 Parties shall have thirty (30) days to resolve disputes through negotiation
  • 14.4 If negotiation fails, parties may pursue other legal remedies available under law

Article 15: Severability Clause

  • 15.1 If any provision of these terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force
  • 15.2 Invalid provisions shall be modified to the minimum extent necessary to make them enforceable
  • 15.3 The invalidity of any provision shall not affect the validity of the agreement as a whole

Article 16: Terms Modification Policy

  • 16.1 We reserve the right to modify these Terms and Conditions at any time
  • 16.2 Material changes will be communicated through our website or by email
  • 16.3 Continued use of services after modifications constitutes acceptance of updated terms
  • 16.4 It is your responsibility to review these terms periodically for changes

Final Provisions

Article 17: Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, Terms of Service, and any written service agreements, constitute the entire agreement between you and Kinwell. No other representations or agreements shall be binding unless made in writing and signed by authorized representatives.

Article 18: Assignment

You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations to any third party without restriction.

Article 19: Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.

Contact Information

For questions regarding these Terms and Conditions, please contact us through our contact form or email us at [email protected].