Terms of Service

Last updated: November 26, 2025

Welcome to Kinwell. These Terms of Service govern your use of our website and the cleaning services we provide. By accessing our website or using our services, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.

These terms constitute a legally binding agreement between you and Kinwell. We may update these terms from time to time, and your continued use of our services after changes are posted signifies your acceptance of the updated terms.

Using Our Services

1. Acceptable Use Policy

When using our website and services, you agree to:

  • 1.1 Provide accurate, current, and complete information when submitting forms or communicating with us
  • 1.2 Use our services only for their intended purpose of arranging home cleaning services
  • 1.3 Treat our team members with respect and maintain appropriate professional conduct
  • 1.4 Comply with all applicable laws and regulations when using our services
  • 1.5 Maintain a safe working environment for our team members in your home

2. Prohibited Uses

You may not use our services to:

  • 2.1 Engage in any unlawful, fraudulent, or deceptive activities
  • 2.2 Harass, threaten, or harm our team members or staff
  • 2.3 Attempt to gain unauthorized access to our systems or data
  • 2.4 Interfere with or disrupt the operation of our services or website
  • 2.5 Reproduce, distribute, or modify our website content without permission
  • 2.6 Use our services in any way that could damage our reputation or business

3. Service Access Requirements

To use our services, you must:

  • 3.1 Be at least 18 years of age or have parental/guardian consent
  • 3.2 Have legal authority to enter into this agreement
  • 3.3 Provide access to your home during scheduled service times
  • 3.4 Maintain internet access and compatible devices to use our website
  • 3.5 Reside within our service area (contact us to verify availability)

4. Fair Usage Guidelines

We ask that you:

  • 4.1 Provide reasonable notice for service cancellations or rescheduling (minimum 24 hours when possible)
  • 4.2 Communicate any special requirements or concerns before scheduled services
  • 4.3 Maintain realistic expectations about service scope and timeframes
  • 4.4 Secure or remove valuable, fragile, or personal items before service visits

Account and Access

5. Service Arrangement

When arranging services with Kinwell:

  • 5.1 You agree to provide accurate contact information and service requirements
  • 5.2 We will verify your information and discuss service details before scheduling
  • 5.3 Service agreements will be documented through email or written correspondence
  • 5.4 You are responsible for maintaining updated contact information

6. Your Responsibilities

As a client, you are responsible for:

  • 6.1 Maintaining the confidentiality of any scheduling or access information
  • 6.2 Notifying us promptly of any security concerns or unauthorized access
  • 6.3 Ensuring your home is safe and accessible for our team members
  • 6.4 Being present or arranging access during scheduled service times

7. Service Suspension or Termination

We reserve the right to suspend or terminate services if:

  • 7.1 You violate these Terms of Service or engage in prohibited conduct
  • 7.2 Safety concerns arise for our team members
  • 7.3 Payment issues remain unresolved after reasonable attempts to address them
  • 7.4 We determine, in our sole discretion, that continuing service is not appropriate

Either party may terminate services with reasonable notice. You will be responsible for payment for services already provided.

Service Availability and Limitations

8. Service Availability

  • 8.1 We strive to maintain reliable service but cannot guarantee uninterrupted availability
  • 8.2 Services may be temporarily unavailable due to maintenance, emergencies, or circumstances beyond our control
  • 8.3 We will make reasonable efforts to notify you of service interruptions when possible
  • 8.4 Scheduled service appointments are subject to team member availability and scheduling constraints

9. Geographic Limitations

  • 9.1 Our services are available only in specified geographic areas
  • 9.2 Service availability and pricing may vary by location
  • 9.3 We reserve the right to limit or expand our service area at our discretion
  • 9.4 Contact us to verify whether we serve your specific location

10. Service Modifications

  • 10.1 We may modify, update, or discontinue services or features at any time
  • 10.2 Pricing may change with reasonable notice to existing clients
  • 10.3 We will notify you of significant changes that may affect your service
  • 10.4 Your continued use of services after modifications constitutes acceptance of changes

Intellectual Property

11. Our Content and Trademarks

  • 11.1 All content on our website, including text, graphics, logos, and images, is owned by Kinwell or our licensors
  • 11.2 The Kinwell name and logo are trademarks and may not be used without permission
  • 11.3 You may not reproduce, distribute, or create derivative works from our content without written consent
  • 11.4 Limited viewing and printing for personal use is permitted

12. Your Content and Feedback

  • 12.1 You retain ownership of any content you submit to us through forms or communications
  • 12.2 By submitting content, you grant us permission to use it for service delivery and improvement
  • 12.3 You represent that you have the right to submit any content you provide to us
  • 12.4 Feedback and suggestions you provide may be used without compensation or attribution

Additional Terms

13. Governing Law

These Terms of Service are governed by applicable local, state, and federal laws. Any disputes arising from these terms or our services will be resolved in accordance with such laws.

14. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Kinwell regarding use of our services.

16. Contact Information

If you have questions about these Terms of Service, please contact us through our contact form or email us at [email protected].